Privacy Policy

Kuula Microfinance Company Limited ("Kuula", "we", "us") is committed to protecting the personal data of every person who interacts with our website, our application, or our field team. This policy explains, in plain language, what we collect, why, and what your rights are.

What we collect

• Contact details — name, phone number, email, and WhatsApp number when you reach out through this site.
• Borrower information — National ID details, business details, mobile money history, and group affiliation collected when you register as a borrower.
• Website analytics — anonymized page-view counts and traffic sources to help us improve the site.

Why we collect it

• To respond to your inquiry and arrange follow-up.
• To assess loan applications fairly and transparently.
• To meet our regulatory and reporting obligations to UMRA, the Credit Reference Bureau, and URA.
• To improve our products and services.

How we protect it

Personal data is stored on secure systems with restricted access. We do not sell personal data. We share data only with regulators, credit reporting partners, and service providers who are bound by confidentiality and data protection obligations.

Your rights

Under the Data Protection and Privacy Act, 2019, you have the right to access your personal data, correct inaccuracies, and request deletion where lawful. To exercise these rights, contact hello@kuula.co.ug.

Contact

For any privacy questions, write to hello@kuula.co.ug or visit our office in Wakiso District during business hours.